If for whatever reason, you are unsatisfied with any TAPP Water product that you've been delivered, we want to know about it.
If you don't love your TAPP Water purchase, in order to receive a refund, you'll need to return it in its original packaging within 30 days of receiving it. Sending it back to us via registered post and covering postage costs.
We offer a 1-year limited warranty to repair or replace any defective material or component. It does not cover any issues due to normal wear and tear or misuse.
Shipping
Free shipping for all orders over $150.
Same-day dispatch for all orders received before noon AEDT.
Orders received after noon AEDT are shipped the next business day.
So easy to install, our water before installing TAPP was quite bad, but now it’s perfect! So convenient for renters like us!
M
Marilyn Stephens (Sydney, AU)
TAPP Water - EcoPro Compact Refills
L
Lucy Tangney (Perth, AU)
Easy water filter solution
So happy with my water filter. Such a simple device that enables us to have nice tasting, clean drinking water at the flick of a switch!
S
Stefanos Kelepouris
What a difference
Good compact filter for the tap. Makes the water taste more "fresh" if you can call it that. The shower filter is great, a bit bulky but it makes your hair so much softer and less itchy.
J
Jeff Hyde (Chiang Mai, TH)
Still trying to fit the filter unit to the tap
Unfortunately when we finally received the on tap filter unit we found that the unit was not compatible with our kitchen tap. It seems that the threads on our tap and the filter unit are of different sizes. We are still trying to find a solution to this issue. If we can't find a solution it may be necessary to request a refund.
J
Justino Resendiz (Sydney, AU)
We are very happy with the shower filter, fits perfectly and the water has no chlorine smell. The first tap filter we bought broke so we got the valve replaced. However, it leaked from the valve, so we got delivered a second tap filter. It fits perfectly, with no leaking and the water tastes great. The customer service was great! They missed our quality case but they ended up reopening it and resolving the issue promptly. Also, well done on their compostable and recyclable packaging :D
