The Forever Fresh Guarantee.
When you buy a Tappwater filter, you're not just buying a filter. You're buying a promise that it will always work.
Love your filter? You're covered for life.
Subscribed? You're covered for life — automatically.
Your subscription is your warranty. No clocks, no conditions to track — while your subscription is active, everything below is covered, and claims are one click in your account. The replacement part ships free, next business day.
Buying refills as you go? You're covered too — for as long as your refills are current. Replace them on schedule and if anything ever needs fixing, just get in touch. We'll have a new part at your door the next business day, free of charge. No receipts. No return shipping. No runaround.
No forms. No case numbers. No waiting on hold.
Built around the relationship, not the sale.
Most water filter companies are built to sell you something and move on. We're built around the opposite idea.
The refill is the relationship — the filter is just the beginning. A filter running an expired cartridge isn't doing its job, so the guarantee follows the refills: keep them current and we keep you covered. When you stay with us, we stay with you.
We're a Sydney-based team. No overseas warehouse, no dropshipping middleman, no customer service black hole. When something needs sorting, you're talking to us directly — and we'll sort it.
Questions we get asked.
The legal bit, in plain English.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The Forever Fresh Guarantee sits on top of those rights — it never replaces them. It's provided by Tappwater Australia, Sydney NSW. To make a claim, use your account page (subscribers) or email hello@tappwater.com.au — we cover the cost of the replacement part and its delivery; there's nothing to send back and nothing to pay.
Coverage runs while your refills are current: the filtration life of your most recent refill purchase plus a three-month grace period (subscribers are simply always current). “Next business day” dispatch is from our Sydney warehouse, stock permitting — if a part's ever out of stock we'll tell you straight away and ship the moment it lands. And a fair-use note: this guarantee covers normal home use; we may decline repeated or commercial-scale claims. In all the years we've offered it, we've never had to.
Clean water, backed for life.
Subscribe and never think about it again — or stay on refills and stay covered. Either way, we'll take care of everything else.