Couldn't live without my Tapp water. Highly recommend this for everyday fuss free, filtered water.
Absolutely fantastic.. our tap water always tasted a little off .. overjoyed with this - easy to install, water tastes great, looks discrete - and fast delivery !! Amazing
The product is great and does the job as described and the company and online ordering and reminders is brilliant
We just finished our first year worth of filters and purchased another 6pack of filters for the next year. Easy to install and love that we have constant access to filtered water. Love that the team continue to find new ways to make existing customers happy e.g., subscription pricing and now reminders to change the filter
Happy with the quality and service provided by tapwater.com.au
Highlight recommended.
Gives refreshing filtered water. Very useful.
Great product; compact & very easy to replace the water filter once every couple of months
Tappwater Australia has outdone itself, and I would like to give you a 5-star rating for your prompt response and for replacing the filter housing.
I have never come across a Company with such efficiency. Thank you.
Great quality water filter! Easy to install, improves the taste of tap water, and offers good value for money. Very happy with the purchase. At first mistakenly send the other varient but they send the ecosmart pro with very fast delivery. Really appreciate the customer service.
Easy to install and excellent service. It's so easy to have filtered water on tap!
This is our second product from these guys. Upon delivery there was a light scratch on the fitting and one of the filters had broken in transit. As soon as I made contact within minutes I had an email to show a new fitting was on the way with another pack of filters. Amazing customer service, super friendly and the tap filter is so good. Lifetime customer
I love my Tappwater filter. I Have been using it for several years and will never go back to unfiltered water. Great product at excellent prices. No need for bottled water ever
Tapp Water refills arrived quickly. Easily fitted and really improve the taste of the water all the time Iβm knowing itβs filtering out the crap
Once I got over a quick user error installation it was amazing! Even got my husband to do a smell test of the two waters and you could tell the difference - sadly I couldnβt get him to do a taste comparison as he immediately refused the regular tap water.
Sorry Abhilash - Iβm calling user error on your review. And James, epic review response calling them out π
Love this, Lauren, thank you π Glad the install got sorted and glad your husband's converted.
And thanks for the note on the other one. I went back and forth on writing it, so good to know it read the right way.
James
Had slight hiccup with Compact version support rectified without question and replaced faulty unit without me requesting same. This company deserves all the kudos for Unit assistance and customer satisfaction. Buy with absolute confidence. 5 Stars.
Very disappointed with the filter , not up to the mark. Water still tastes the same after using this filter. My valuable time is wasted. Definitely not going to recommend to any one. If they can refund money that i paid will be a great. Want to give zero star but it not available. I must see my review in the review list pls dont remove it.
Hey Abhilash, it's Friday. The good news: your refund is being processed today, before your return parcel has even reached us. The bad news... I get to respond. π
So, for everyone reading, here's the story of this order.
On July 24th, Abhilash ordered one filter. The parcel got held up in transit, which can happen sometimes along the way. But when a delivery is delayed, we take accountability for it rather than pointing at the courier, so we shipped a second filter, free of charge. Then the original turned up too. Two filters delivered, one day apart, for the price of one.
A week later, Abhilash asked to return them. No problem. We emailed a prepaid return label the same day. Then came the twist: he asked us to refund him for both filters, including the one he never paid for. We politely declined that, and confirmed his full refund would be processed as soon as the return arrived. This review, asking for a refund, went up after all of that was already agreed in writing.
On the filter itself: it's independently lab-tested. And if you scroll through the other reviews on this page, you'll find taste is the thing people rave about most. We'll let them speak for us on that one.
He also mentioned he wanted to leave zero stars but couldn't find the option. We value this feedback and will pass it on to Judge.me, the technology provider behind our review platform.
So that's the story: free replacement filter, prepaid return label, full refund before we've even received the return. We pride ourselves on excellent customer service, and that's what every customer gets, whatever the star rating.
Honestly, I went back and forth on whether to write this reply at all. Maybe I shouldn't have. The usual move is a sad little apology and everyone moves on. But we're a small Aussie business, we work hard on this stuff, and sometimes you just have to tell the story. And if I'm going to tell it, I might as well end it properly: if Abhilash can get two filters for the price of one, the least we can do is share the love.
So in honour of this review, for a limited time: Use code ABHILASH15 for 15% off your order.
Enjoy!
P.S. Thanks for the great photos. That's our newly updated packaging, and it photographs beautifully.
James
We are very happy with our EcoPro Tap Water Filter. It is much more robust than our original, smaller Eco filter and it is performing brilliantly. Plenty of water pressure and very clean drinking water!
I bought the Showerpro diamond and the Ecopro compact filters, as I live on a farm with bore water, and turbidity, heavy metals and waterborne parasites are a concern. At first, the water was quite clear and I was satisified, however during the last month of heavy rain, the filters have been unable to address the turbidity issue - the filtered water still comes out the colour of riesling, even after changing the filter. Unfortunately I have lost confidence in the effectiveness of the products.
Excellent product. Very easy to fix. Water taste is really good π
Excellent product. Very easy to fix. Water taste is really good π
Great look and works great for what we need, easy to install.
We are extremely pleased with the Tappwater filter and can't believe the difference in the taste of the water. The filter was very easy to install and works beautifully. Have recommended it to friends.
We used to buy 4x24 packs of bottled water per 2 weeks at a cost of $38, now we use the Tappwater tap filter water. Itβs a BIG saving!! Thank you.